Over the years, it
has become quite obvious that any organization requires development in both
business acumen and IT capabilities to stay relevant in the market. No matter
how proficient an organization is with your day to day business endeavors, it
will have to supplement IT capabilities growth, no matter how awkward it gets.
Such transitions do
not happen themselves. You need a plan and a person who has the know-how of
leading and driving the change in IT service management. This is where ITIL
comes into the picture.
The Information
Technology Infrastructure Library is a set of ITSM practices used by
organizations for IT service management. Almost all the organizations working
in IT uses ITIL in some form or the other, but its scope has grown much is the
recent years. Several non-IT organizations have started employing ITIL
practices and methodologies. What initially started as a series of books to
give the standard to IT services and avoid the most common pitfalls in an attempt
to deliver the best services has now developed into a several level suit that
covers from service strategies to Continual improvement that not only help the
practitioners to adopt the infrastructure according to the present variations
but also prepare it for future changes.
What is ITIL?
ITIL or the
Information Technology Infrastructure Library is a set of best practices aimed
at optimizing IT service process. What makes ITIL so effective is that it is
not designed around any specific business model but is based on the experience
of IT professionals. A direct result of this is that ITIL is very versatile and
has been and is being used across various business setups and industries.
How does ITIL benefit Business?
In a traditional setup, a service desk comes into action
only when there is an issue. There is a system failure, a software expires, or
the server does something it was not supposed to. The result is a volley of
inquiry, discussion, and actions. While it can be fun to see one of your
colleagues having an exceptionally bad day, it is not the same when you are on
the receiving end. It is moments like these when you desire the needs of a
system or best practices that could have avoided such situations, and this is
where the ITIL finds its maximum utility. So, how does ITIL benefit an
organization?
1.
Working with Partners become easy
Long before the advent of the internet and
multidirectional business setups, collaborations between business units and
organizations had come up as a basic requirement. This means, with the
diversity in business, having a common platform for work and quality
maintenance would have significant advantages especially is all of them are
using the same approach to service. In the current scenario, having a common
framework can greatly reduce development and maintenance cost.
2. It
becomes easy to scale
A major issue faced by organizations is that their
system and process are not able to keep up with their growth. The dependency on
and pressure on these systems and process increase drive up to a point where
they become trite. An ITIL driven system will take sufficient steps to make
sure that they can tackle such scale-ups by eliminating redundancies,
strengthening the core processes and improving resource utilization.
3.
Affect the quality of service
It all boils down to the service that you provide.
Everyone wants squeaky clean service, be it internal or external. ITIL pays
extensive emphasize on enhancing the quality of service and can greatly enhance
it.
Apart from this, there are several straight forward
benefits that come out of ITIL.
- A more grounded arrangement
among IT and the business
- Improved service delivery
and customer satisfaction
- Diminished expenses through
improved use of assets
- Greater visibility of IT
costs and assets
- Better management of business risk and service disruption or failure
Collectively, the complete ITIL suit coves every aspect
of IT Service management:
- ITIL Foundation
- ITIL Service
Strategy
- ITIL Service Design
- ITIL Service
Transition
- ITIL Service
Operation
- ITIL Continual
Service Improvement
- ITIL Operational
Support and Analysis
- ITIL Planning,
Protection, and Optimization
- ITIL Release,
Control and Validation
- ITIL Service Offerings and Agreements
ITIL Certification
AXELOs took the ownership of ITIL in July 2013 and since
then it has owned and driven ITIL framework and accredits training and
examination institutes.
The third version of ITIL suit offered five different
certification levels.
● Foundation: this is the certification level from where a beginner starts. This level deals with the basics of ITIL and gives an overall introduction to the structure of the certification along with an introduction to the 5 practice area of IT service lifecycle and how these lifecycle stages are linked to each other.● Practitioner: This level pays more attention to how to use the ITIL framework to support the business objective. While the certification is not mandatory towards achieving higher level certification, it provides three credits.● Intermediate (Service Lifecycle and Service Capability categories): A module-based level where each module deals with a certain aspect of IT service management.
● Foundation: this is the certification level from where a beginner starts. This level deals with the basics of ITIL and gives an overall introduction to the structure of the certification along with an introduction to the 5 practice area of IT service lifecycle and how these lifecycle stages are linked to each other.● Practitioner: This level pays more attention to how to use the ITIL framework to support the business objective. While the certification is not mandatory towards achieving higher level certification, it provides three credits.● Intermediate (Service Lifecycle and Service Capability categories): A module-based level where each module deals with a certain aspect of IT service management.
● Service Lifecycle stream
includes
○ Service Strategy (SS)
○ Service Design (SD)
○ Service Transition (ST)
○ Service Operation (SO)
○ Continual Service Improvement
(CSI)
● Service Capability categories
include:
○ Operational Support and Analysis
(OSA)
○ Planning, Protection, and
Optimization (PPO)
○ Release, Control, and Validation
(RCV)
○ Service Offerings and Agreements
(SOA)
● Expert: It is the advanced level certification that covers the
length and breadth of ITIL practices and disciplines.
● Master: With this certification, you will be able to apply all
the ITIL practices and disciplines to real-world situations.
ITIL makes use of the credit system for
certification from Foundation till Expert level with each certification earning
certain credits. A total of 22 credits is required to achieve ITIL Expert
certification.
What is new?
AXELOS started
working on updating the ITIL V3 towards the end of 2017. With the development
work and associated training spanning throughout 2018, AXELOS has finally
announced the launch of a new and improved ITIL 4 certification suit. The first
level of the certification was launched in early 2019, with the rest of the
certification levels planned for release in the latter part of 2019. You can
learn more about ITIL 4 in the following articles:
How can we help?
There are several
training facilitators in the market who can assist you with the ITIL
certifications. We, Certification Planner, are a leading training provider and
are committed to connecting you with the best training solutions available.
With our courseware being developed by Certified ITIL instructors, we provide
the best-in-class quality. Also, get access to complimentary E-learning
material, E-Book, Chapter end quizzes and much more.
If you want to know
more, contact us at support@certificationplanner.com or visit us at www.certificationplanner.com. You can also call us at +1 4084185586. Happy learning!
Contact
Us:- +1
8553221201, support@certificationplanner.com, 2150
South 1300 East Suite 500, Salt
Lake City, UT 84106
Comments
Post a Comment